Jade Shih
Shipping Policy
Shipping Methods & Delivery Areas
We offer standard and expedited shipping options for all domestic orders. Currently, we deliver to all 50 states within the USA, as well as selected international territories. Our primary carriers include USPS, UPS, and FedEx to ensure your order arrives safely and on time.
Processing Times
Orders are typically processed within 1–3 business days of receipt. Please note that orders placed over the weekend or on public holidays will be processed the next business day. You will receive a notification via email once your order has been prepared for shipment.
Shipping Costs & Tracking
Shipping costs are calculated at checkout based on the weight of your order and the destination. Once your package is in the carrier's hands, tracking information will be sent to your registered email address so you can monitor its progress in real-time.
International Shipping
We are proud to serve our global community. International shipping rates and times vary by country. Please note that customers are responsible for any customs fees, duties, or taxes incurred upon arrival in the destination country.
Delivery Issues
If your package is marked as delivered but you cannot locate it, or if it arrives damaged, please contact our support team within 48 hours. We are here to help resolve any issues with the shipping provider and ensure you receive your items.